Information
We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.
Frequently asked questions
It all began with a simple idea fueled by a deep passion. As a small business, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence.
What cleaning services does OCCL offer?
OCCL provides a comprehensive range of cleaning services for both residential and commercial clients. Our services include regular maintenance cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleaning, office cleaning, restaurant and commercial kitchen cleaning, carpet and upholstery cleaning, window cleaning, and specialized cleaning for medical facilities. We customize our services to meet each client's specific needs and schedule.
How do you price your cleaning services?
Our pricing is based on several factors including the size of the space, type of cleaning required, frequency of service, and any special requirements. For residential cleaning, we typically charge by the hour or offer flat rates for standard services. For commercial clients, we provide customized quotes based on your specific needs and schedule. We offer free on-site assessments to provide accurate quotes tailored to your requirements.
Are your cleaning products safe for children, pets, and the environment?
Yes, we prioritize safety in all our cleaning processes. We use environmentally friendly, non-toxic cleaning products that are effective yet safe for households with children, pets, and individuals with sensitivities. Upon request, we can also use client-provided products if you have specific preferences. Our professional-grade equipment, including our signature Henry vacuum cleaners, effectively removes allergens and improves indoor air quality.
What happens if something gets damaged during cleaning?
While our team takes great care with all items in your home or business, we understand accidents can occasionally happen. OCCL is fully insured, and our policy covers any damage that might occur during our cleaning services. If you notice any issue after our visit, please contact us within 24 hours, and we'll promptly address the situation. Our insurance covers repairs or replacement of damaged items, ensuring you have complete peace of mind when using our services.
Are your cleaning staff trained and insured?
Absolutely. All OCCL cleaning specialists comprehensive cleaning techniques, product usage, safety protocols, and customer service before joining our team. We conduct thorough background checks on all employees, and our company is fully insured and bonded. This includes liability insurance and workers' compensation, providing peace of mind to our clients that they're protected in the unlikely event of damage or injury.
How do you ensure quality control?
Quality is our top priority at OCCL. We implement a multi-ti We implement a multi-tiered quality control system that includes initial training, regular performance evaluations, surprise quality checks, and client feedback mechanisms. Our supervisors conduct random inspections to ensure our high standards are consistently met. Additionally, we encourage client feedback and have a satisfaction guarantee – if you're not completely satisfied with any aspect of our service, we'll return to address the issue at no additional cost.
Can I get the same cleaning specialist for each visit?
Yes, we strive to provide consistency by assigning the same cleaning specialist or team to your location for each scheduled service. This allows our staff to become familiar with your space and preferences, resulting in more efficient and personalized service. In the event your regular cleaner is unavailable, we'll notify you in advance and ensure the replacement is fully briefed on your specific requirements.